delivery and returns
Delivery areas
We deliver to mainland France, Belgium and the United Kingdom.
Price
Delivery is free on all orders.
Delivery times
Your order is delivered in 2 to 3 working days on average. The estimated delivery date is shown at checkout. Delivery times may be slightly longer during busy periods (Black Friday, the festive season) and do not include weekends and public holidays.
Tracking
All orders are shipped with tracked delivery. As soon as your order ships, you receive an email with your tracking number. You can also track your parcel on the Order tracking page.
Damaged or missing parcel
If your parcel arrives damaged or does not arrive within the stated time, email us at contact@mukibeauty.com with your order number: we will quickly find a solution.
30 days to change your mind
You have 30 days from receiving your order to return an item, without having to give a reason. This period includes and extends the 14-day statutory cancellation period.
How to make a return
- Email us at contact@mukibeauty.com with your order number.
- We send you the return instructions.
- Send the item back in its original condition, complete, in its packaging.
Return costs are at your expense, unless the item is faulty or we made a mistake with your order: in that case, we cover them.
Refund
Once we have received and checked your return, we refund you within 14 days at the latest, using the same payment method you used for the purchase. Products given free as part of a promotion (for example the free travel pouch or a free box) must be returned with the order for a full refund.
Faulty or incorrect item
If you receive an item that is damaged, faulty or does not match your order, contact us within 30 days with a photo: we will send you a replacement or refund you, free of charge. You also benefit from your statutory rights regarding goods that are faulty or not as described.