Refund policy
30 days to change your mind
You have 30 days from receiving your order to return an item, without having to give a reason. This period includes and extends the 14-day statutory cancellation period.
How to make a return
- Email us at contact@mukibeauty.com with your order number.
- We send you the return instructions.
- Send the item back in its original condition, complete, in its packaging.
Return costs are at your expense, unless the item is faulty or we made a mistake with your order: in that case, we cover them.
Refund
Once we have received and checked your return, we refund you within 14 days at the latest, using the same payment method you used for the purchase. Products given free as part of a promotion (for example the free travel pouch or a free box) must be returned with the order for a full refund.
Faulty or incorrect item
If you receive an item that is damaged, faulty or does not match your order, contact us within 30 days with a photo: we will send you a replacement or refund you, free of charge. You also benefit from your statutory rights regarding goods that are faulty or not as described.