Terms of service
1. Purpose
These terms of sale govern sales made on the website mukibeauty.com, published by KUMI, SAS, 12998 Rue La Boétie, 75008 Paris, France (hereinafter “MUKI”), to consumers. Placing an order implies acceptance of these terms of sale.
2. Products
Products are described and shown as accurately as possible. Photos are not contractual. Offers are valid while stocks last.
3. Prices
Prices are shown in the currency of your delivery country (euros, or pounds sterling for the United Kingdom), all taxes included. Delivery is free to mainland France, Belgium and the United Kingdom. MUKI reserves the right to change its prices at any time; the price that applies is the one shown when the order is confirmed. Promotions and offers (for example “buy 2, get 1 free”) are valid for the period shown on the website.
4. Orders
An order is final once payment has been confirmed. You receive a confirmation email summarising your order. MUKI reserves the right to cancel any order in the event of a previous dispute, suspected fraud or a payment problem.
5. Payment
Payment is made online using the methods offered at checkout. Transactions are secured by our payment providers.
6. Delivery
Products are delivered to the address given when ordering, in mainland France, Belgium and the United Kingdom, in 2 to 3 working days on average. Full details are in our shipping policy. In the event of a significant delay, you can contact us at contact@mukibeauty.com.
7. Right of cancellation and returns
You have 14 days from receipt to exercise your right of cancellation. MUKI extends this period to 30 days. Details are given in our refund policy. The refund is made no later than 14 days after we receive the returned product.
8. Guarantees
Products are covered by the statutory guarantees against goods that are faulty or not as described.
9. Liability
MUKI cannot be held liable for failure to perform the contract in the event of force majeure, disruption or strikes affecting postal and transport services.
10. Personal data
The data collected is processed in accordance with our privacy policy.
11. Disputes
These terms of sale are governed by French law. In the event of a dispute, please contact us first at contact@mukibeauty.com so that we can find an amicable solution. Consumers can also use a consumer mediator free of charge. Failing agreement, the French courts have jurisdiction, subject to the mandatory consumer protection rules that apply in your country of residence.